I Am Plan-Managed, How Do I Get Started?Updated 6 months ago

If you’re a Plan Managed NDIS participant looking to place orders, follow the steps below to get started:

Step 1: Create a Service Agreement

To begin ordering, you need to submit a service agreement. Please click the link below to create and submit your service agreement:

Service Agreement Form Here

Step 2: Sign and Return Your Service Agreement

After submitting the service agreement, you will receive it via email. Please review, sign, and return the signed document to us at:

Email: [email protected]

Step 3: Receive Your Account Details

Once we receive your signed service agreement, our customer service team will reach out with your account details. This will enable you to log in and start placing orders.

Step 4: Placing Your Order

After you have your account details:

1. Log in to your account.
2. During the checkout process, you will only need to pay your copayment amount.
3. The remaining 80% will be automatically billed to your plan manager, ensuring a seamless experience.

Shipping for NDIS participants is always charged to your plan, so you won’t need to cover it in your copayment. This is just one more way we make your meals more accessible!

For help with placing your first order, check out our article, "How Do I Order?"