If you're an NDIS participant with an agency-managed plan, getting started with us is easy! Follow the simple steps below to create your account, place your orders, and enjoy a seamless experience. We're here to help every step of the way—let’s get y

<div data-message-author-role="assistant" data-message-id="e4618d1f-028f-4b5b-a912-50bba240b00f" dir="auto" id="isPasted">If you&apos;re an NDIS participant with an agency-managed plan, getting started with us is easy! Follow the simple steps below to create your account, place your orders, and enjoy a seamless experience. We&apos;re here to help every step of the way&#x2014;let&#x2019;s get you set up! Step 1: Submit Your Service Agreement To begin, please complete and submit your Service Agreement. You can access the form&#xA0;<a class="fr-strong" rel="noopener noreferrer" target="_blank">here</a>.Step 2: Endorse Caveman Kitchen (If Using PACE) If your NDIS plan is managed through the PACE system, you will need to endorse Caveman Kitchen Pty Ltd in the My Provider section.<ul><li style="font-size: 16px;">Provider Name: Caveman Kitchen Pty Ltd</li><li style="font-size: 16px;">Provider Number: 4050019984</li></ul>If you&apos;re not using PACE or are unsure about your system, please contact us to let us know!Step 3: Receive Your Account Details Once we receive your signed Service Agreement, our customer service team will reach out within 5-10 business days with your account details. These details will allow you to log in and start placing orders.Step 4: Placing Your Order Once your account is active, follow these steps to place an order:<ol><li style="font-size: 16px;">Log in to your account.</li><li style="font-size: 16px;">At checkout, you will only need to pay the copayment amount.</li><li style="font-size: 16px;">The remaining 80% will be automatically billed to your NDIS service booking, ensuring a seamless experience.</li></ol>Shipping Information For NDIS participants, the cost of shipping will be billed directly to your NDIS plan, so you will not need to pay for shipping out of pocket. This makes your meals more accessible!For help with placing your first order, check out our article, <a href="https://nourishd.gorgias.help/en-US/how-to-place-an-order-825820" rel="noopener noreferrer" target="_blank">&quot;</a><a href="https://nourishd.gorgias.help/en-US/how-to-place-an-order-825820" rel="noopener noreferrer" target="_blank">How Do I Order?</a><a href="https://nourishd.gorgias.help/en-US/how-to-place-an-order-825820" rel="noopener noreferrer" target="_blank">&quot;</a>.</div>

I Am Agency Managed, How Do I Get Started?

At Nourish’d, we offer a pricing structure designed to make our meals accessible to NDIS participants. Our split is set at 80/20, where the NDIS covers 80% of the costs, and our customers contribute a 20% copayment. Here are the prices for our meals

At Nourish&#x2019;d, we offer a pricing structure designed to make our meals accessible to NDIS participants. Our split is set at 80/20, where the NDIS covers 80% of the costs, and our customers contribute a 20% copayment.<h3 id="meal-prices">Meal Prices</h3>Here are the prices for our meals along with the corresponding copayment amounts:<div data-block="true" data-editor="9sp0q" data-offset-key="9vm4r-0-0"><div data-offset-key="9vm4r-0-0"> </div></div><ul><li data-block="true" data-editor="9sp0q" data-offset-key="3qgi9-0-0"><div data-offset-key="3qgi9-0-0">Regular:&#xA0;$13.75&#xA0; NDIS Copayment:&#xA0;$2.75 </div></li><li data-block="true" data-editor="9sp0q" data-offset-key="1itdj-0-0"><div data-offset-key="1itdj-0-0">Large:&#xA0;$14.99&#xA0; NDIS Copayment:&#xA0;$2.99 </div></li><li data-block="true" data-editor="9sp0q" data-offset-key="b6rqh-0-0"><div data-offset-key="b6rqh-0-0">Extra Large:&#xA0;$16.80&#xA0; NDIS Copayment:&#xA0;$3.36 Shipping&#xA0;Shipping for NDIS participants is always charged to your plan, so you won&#x2019;t need to cover it in your copayment. This is just one more way we make your meals more accessible!</div></li></ul>

What Is My Copayment Amount?

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Nourishd Home

Nourish'd

Agency Managed

NDIS

How To Place An Order

How Are The Meals Transported And Delivered?

How To Update Card Details

How To Update My Email Address

Do I Need To Subscribe?

How Do I Reheat My Meals?

When Do The Meals Expire?

How Does A Subscription Work?

Can I Freeze My Meals?

The Basics

How To Update Meal Preferences

How To Add Meals To Your Subscription

How To Pause My Subscription?

Meals I Didn't Choose in My Subscription

How Do I Cancel My Subscription?

My Subscription

Is Nourish'd Coeliac Safe?

Is Your Meat Grass-Fed?

What Are Your Meal Sizes?

What Dietary Requirements Do You Cater To?

Is Nourish'd Pregnancy Safe?

Why is Nourish'd More Expensive?

What Kind Of Oils Do You Use?

Are Your Meals Frozen?

Why Doesn’t Nourish'd Measure Portions by Grams?

Does Nourish’d Use Halal Meat?

Nutrition & Ingredients Hub

Do You Deliver To My Area?

Shipping Costs

How To Update My Delivery Address

Are There Delivery Restrictions?

Can I Pick Up My Order?

How Do I Recycle My Box?

How Do I Track My Order?

Can I Request A Specific Time?

Do You Deliver To PO Boxes?

Can I Change My Delivery Day?

How can I receive tracking information for my order?

What should I do if I cannot be home during the delivery window?

Shipping

What If My Order Is Wrong?

What If There's an Issue with My Delivery?

What If My Ice-Pack Was Melted?

What If My Ice-Pack Has Split?

Meal Expiration Dates

Understanding Packaging Bloat in Our Meals

Meal & Delivery Issues

The Website Isn't Working For Me?

I Can't Log In To My Account

Troubleshooting

Is Meal Prep & Delivery in My NDIS Plan?

I am Self-Managed, How Do I Get Started?

Self Managed

I Am Plan-Managed, How Do I Get Started?

Plan Managed

I Am With a Home Care Provider: How Do I Get Started?

Do You Work With My Home Care Provider?

Home Care