What If My Ice-Pack Has Split?Updated 7 months ago
We’re sorry to hear that your ice pack has split during transit and has covered your meals. We understand that this can be concerning, and we want to reassure you about the safety of your food.
What to Do if Your Ice Pack Splits
Check the Seal: If the meals are still securely sealed in their packaging, they are safe to eat. The vacuum-sealed packaging helps protect the food from any contaminants.
Inspect the Meals: Before consuming, visually inspect the meals. If they appear normal and there’s no unusual odour, you can proceed with your meal.
Discard the Ice Pack: If the ice pack has leaked, you can safely dispose of it.
Why This Happens
Ice packs are designed to keep your meals cold during transit, but occasionally, they may split due to changes in temperature or pressure. While we strive to ensure safe delivery, unexpected circumstances can sometimes occur.
Contact Us
If you have any concerns about the condition of your meals or if you notice any issues beyond the ice pack splitting, please reach out to our customer support team by using the Help Request form.