Uh-oh, something went wrong with your order? No worries, we’re here to help! Whether it’s an order issue or delivery problem, click here to contact us. We’ll fix it quickly and make sure you’re happy with your experience!

Oops! We are so sorry to hear that the order you received was incorrect.Don&apos;t worry, we&apos;re here to fix it as quickly as possible. Please use the link below to provide all the details we need, and our Customer Care team will reach out to you with a solution.&#xA0; <a href="https://rjf06d8mkwe.typeform.com/nourishdform">Click Here</a> We appreciate your patience!

What If My Order Is Wrong?

Oops! We&#x2019;re Sorry About Your Delivery Issue!We want to help you sort this out as quickly as possible. Before reaching out to Customer Service, please check if your issue might be due to any of these delivery limitations:Delivery Limitations<ul data-end="1001" data-start="348"><li data-end="433" data-start="348">Entryways/Foyers: Couriers only deliver up to entryways or foyers for safety.</li><li data-end="541" data-start="434">Low Visibility Areas: Deliveries may be limited in poorly lit areas or at night for safety reasons.</li><li data-end="694" data-start="542">Stairs/Elevators: In multi-story buildings, couriers can only carry packages up one flight of stairs. Deliveries may not always reach your door.</li><li data-end="770" data-start="695">Phone Calls: Drivers are not required to call you when they arrive.</li><li data-end="876" data-start="771">Delivery Windows: Drivers can only deliver within the designated delivery window you select during checkout. We cannot accommodate specific delivery times.</li></ul>If your issue doesn&#x2019;t fall under these limitations, don&#x2019;t worry &#x2013; we&#x2019;ll get it sorted quickly! Please use the link below to share the details, and our Customer Care team will reach out to you with a solution.&#xA0;<a href="https://rjf06d8mkwe.typeform.com/nourishdform">Click Here</a>

What If There's an Issue with My Delivery?

Why did my ice pack melt?. It’s normal for gel packs to be wholly or partially melted upon arrival—this means they’re doing their job of keeping your box cold. Our carefully designed insulation ensures that your meals stay at safe, refrigerated tempe

Why did my ice pack melt?<style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}
</style>It&#x2019;s normal for gel packs to be wholly or&#xA0;partially melted upon arrival&#x2014;this means they&#x2019;re doing their job of keeping your box cold. Our carefully designed insulation ensures that your meals stay at safe, refrigerated temperatures, no matter the season or climate.To maintain freshness, we recommend transferring your meals to the refrigerator as soon as they arrive. All proteins should be at or below 5&#xB0;C upon delivery. If any items exceed this temperature, please discard them and reach out to our Customer Care Team&#x2014;we&#x2019;re here to help!How do you ensure meals stay at safe temperatures during delivery? Your meals are transported in a refrigerated and monitored truck, using the same trusted delivery courier as Australia&#x2019;s largest food companies. Our temperature logs monitor that deliveries are kept within the recommended refrigeration range of 0&#xB0;C to 5&#xB0;C.How long can my meals stay outside once delivered? Our meals have been tested to remain safe for up to four hours outside in various weather conditions.To maintain freshness, we recommend transferring your meals to the refrigerator as soon as they arrive. All proteins should be at or below 5&#xB0;C upon delivery. If any items exceed this temperature, please discard them and reach out to our Customer Care Team&#x2014;we&#x2019;re here to help!How do I know if my meals have been compromised? Check for these signs:<ul data-end="1032" data-start="863"><li data-end="907" data-start="863" style="font-size: 16px;">The foil liner is missing or not intact.</li><li data-end="984" data-start="908" style="font-size: 16px;">Meals without fresh salad components&#xA0;(e.g., kale, onion) appear bloated.</li><li data-end="1032" data-start="985" style="font-size: 16px;">Opened meals have a sour or vinegary smell.</li></ul>If you notice any of these signs, do not consume the meals and contact our <a href="https://nourishd.gorgias.help/en-US/contact" id="isPasted" rel="noopener noreferrer" target="_blank">Customer Care</a> team for assistance.

What If My Ice-Pack Was Melted?

We’re sorry to hear that your ice pack has split during transit and has covered your meals. We understand that this can be concerning, and we want to reassure you about the safety of your food. Check the Seal: If the meals are still securely sealed i

We&#x2019;re sorry to hear that your ice pack has split during transit and has covered your meals. We understand that this can be concerning, and we want to reassure you about the safety of your food.<h3 id="what-to-do-if-your-ice-pack-splits">What to Do if Your Ice Pack Splits</h3><ol><li>Check the Seal: If the meals are still securely sealed in their packaging, they are safe to eat. The vacuum-sealed packaging helps protect the food from any contaminants.</li><li>Inspect the Meals: Before consuming, visually inspect the meals. If they appear normal and there&#x2019;s no unusual odour, you can proceed with your meal.</li><li>Discard the Ice Pack: If the ice pack has leaked, you can safely dispose of it.</li></ol><h3 id="why-this-happens">Why This Happens</h3>Ice packs are designed to keep your meals cold during transit, but occasionally, they may split due to changes in temperature or pressure. While we strive to ensure safe delivery, unexpected circumstances can sometimes occur.<h3 id="contact-us">Contact Us</h3>If you have any concerns about the condition of your meals or if you notice any issues beyond the ice pack splitting, please reach out to our customer support team by using the <a href="https://nourishd.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Help Request form</a>.

What If My Ice-Pack Has Split?

At Nourish’d, our meals are prepared fresh and come with individual use-by dates, typically ranging from 5 to 7 days, depending on the ingredients. Since we are 100% preservative-free, our expiry dates may differ from those of other providers that us

At Nourish&#x2019;d, our meals are prepared fresh and come with individual use-by dates, typically ranging from 5 to 7 days, depending on the ingredients. Since we are 100% preservative-free, our expiry dates may differ from those of other providers that use preservatives to extend shelf life.<h3 id="storing-your-meals">Storing Your Meals</h3>If you have meals approaching their use-by dates, you can safely store them in the freezer for up to 3 months. Just make sure to thaw them completely before reheating.

Meal Expiration Dates

Heating up your Nourish’d meals is simple and convenient! Here are a few easy methods to get your meals ready:. Microwave: Simply pierce the lid and place the meal in the microwave for 2-3 minutes. Oven: Transfer the meal to an ovenproof plate and re

Heating up your Nourish&#x2019;d meals is simple and convenient! Here are a few easy methods to get your meals ready:<h3 id="heating-methods">Heating Methods</h3><ul><li>Microwave: Simply pierce the lid and place the meal in the microwave for 2-3 minutes.</li><li>Oven: Transfer the meal to an ovenproof plate and reheat in the oven until warmed through.</li><li>Stovetop: You can also heat the meal in a pan or pot on the stove over medium heat.</li></ul><h3 id="important-note">Important Note</h3>If your dish includes a salad portion, please remember to remove it before heating&#x2014;no one enjoys a hot salad!<h3 id="for-frozen-meals">For Frozen Meals</h3>To heat frozen meals, let them thaw on the counter for a few hours, then microwave for 4-6 minutes.We hope these tips make your mealtime enjoyable and hassle-free!&#xA0;

How Do I Reheat My Meals?

You might notice some bloat in the packaging of our meals, particularly those that include kale. Kale, being a ‘live’ vegetable, continues to release natural gases after being harvested. When the package is sealed, these gases have nowhere to escape,

<h2 id="what-causes-packaging-bloat">What Causes Packaging Bloat?</h2>You might notice some bloat in the packaging of our meals, particularly those that include kale. Kale, being a &#x2018;live&#x2019; vegetable, continues to release natural gases after being harvested. When the package is sealed, these gases have nowhere to escape, which can lead to the bloating you notice.<h2 id="is-it-safe-to-consume">Is It Safe to Consume?</h2>If you have one of our meals that contains a salad component and it is still within the expiration date, it is perfectly safe to eat, even if the packaging appears bloated. The bloat is a natural occurrence related to the fresh ingredients, particularly kale.<h3 id="important-notes">Important Notes:</h3><ul><li>In-Date Meals with Salad Components: Safe to consume despite packaging bloat.</li><li>Out-of-Date Meals or Bloating Without Salad: If your meal is past its expiration date, or if you notice significant bloating in meals that do not include a salad, please do not consume it.</li></ul><h2 id="need-help">Need Help?</h2>If you have any concerns about the condition of your meal, especially if it is out of date or shows unusual signs of bloating, please reach out to us for help. <a href="https://contact.gorgias.help/forms/qeh4n758" rel="noopener noreferrer" target="_blank">Contact Support</a>

Understanding Packaging Bloat in Our Meals

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Find solutions for any problems related to meal orders and delivery, including incorrect orders, delays, and packaging concerns. Get the help you need to resolve issues quickly and ensure a smooth experience!

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