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What If There's an Issue with My Delivery?Updated 2 months ago

Oops! We’re Sorry About Your Delivery Issue!

We want to help you sort this out as quickly as possible. Before reaching out to Customer Service, please check if your issue might be due to any of these delivery limitations:

Delivery Limitations

  • Entryways/Foyers: Couriers only deliver up to entryways or foyers for safety.
  • Low Visibility Areas: Deliveries may be limited in poorly lit areas or at night for safety reasons.
  • Stairs/Elevators: In multi-story buildings, couriers can only carry packages up one flight of stairs. Deliveries may not always reach your door.
  • Phone Calls: Drivers are not required to call you when they arrive.
  • Delivery Windows: Drivers can only deliver within the designated delivery window you select during checkout. We cannot accommodate specific delivery times.

If your issue doesn’t fall under these limitations, don’t worry – we’ll get it sorted quickly! Please use the link below to share the details, and our Customer Care team will reach out to you with a solution. Click Here


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